What is OUS Hub?¶

OUS Hub is a Microsoft Outlook add-in by Open User Systems that connects your Outlook inbox directly to your Odoo instance. Without leaving Outlook you can:

Stop losing email context. Start closing deals faster
See who emailed you and what's happening with them in Odoo — instantly
Store emails against CRM records, tasks, or tickets in one click
Manually store meeting into Odoo as activities
Create new leads, opportunities, contacts, tasks, and helpdesk tickets from any email
View and act on pending Odoo activities for a contact, all in one place
Download vCards and work with custom Odoo modules

Key Features¶

Smart auto-matching — detects unlogged emails and matches them to open leads, opportunities, tasks or tickets automatically
Contact card — instantly see a sender's Odoo profile, pending activities, linked records and company details the moment you open an email
Create & link records — create Leads, Opportunities, Contacts, Tasks, Helpdesk Tickets and link to Sales Orders, Purchase Orders and Invoices directly from Outlook
Activities view — all pending Odoo activities for a contact, centralised in your inbox
Custom module support — configure OUS Hub to work with your own Odoo modules, not just the built-ins
Intelligent on-boarding - Create contact, company and CRM records consistently with quality data
Tap-to-call — phone numbers are clickable on mobile for instant dialling
Meeting invites - you are in control, no sync required - Store only what you need to remind you including videocall links

Built for the Whole Odoo + Microsoft Ecosystem¶

Every Odoo version: v8 through v20 — both legacy and current API
Every deployment: Odoo Online (custom plan), Odoo.sh, on-premise, Community and Enterprise
Every Outlook client: Classic Desktop, New Outlook, Outlook Web, Android and iOS Outlook Mobile, Outlook Mac
MS Exchange on-premise 2016/2019/SE, Exchange Online and Microsoft 365

Installs in Outlook, not Odoo — no modules, no server changes, no Odoo admin required.

No AI services. No per-user enrichment fees. No surprises.

How OUS Hub Compares¶

OUS Hub was designed to address the limitations of both the official Odoo Outlook plugin, previous generations of Outlook add-ins and poor quality alternatives available in the market.
It was driven by feedback from OUS customers over several years, research and users of our previous product (OUS Odoo Outlook Add-in).

Capability	Official Odoo Addin	OUS Hub
No 3rd Party Odoo modules needed	✅	✅
Works with Outlook Classic	✅	✅
Works with New Outlook	✅	✅
Works with Outlook Web (OWA)	✅	✅
Works with Outlook Mobile	❌	✅
Works with Odoo Online (Standard)	✅	❌ *Odoo API unavailable
Works with Odoo Online (Custom)	✅	✅
Works with Odoo v8+ (On-Premise or SH)	❌ *Latest v19.2 required	✅
MS Exchange on-premise 2016/2019/SE	✅	✅
Supports custom Odoo modules	❌	✅
Supports Shared Mailboxes (*delegated user)	❌	✅
Contact Scheduled Activities	❌	✅
Contact Onboarding and Deduplication	❌	✅
Temperature / engagement rating	❌	✅
Automated matching logic	❌	✅
Regex subject line matching	❌	✅
Attach to Quotes/SOs, POs, Invoices	❌	✅
Attach meeting invites to Odoo	❌	✅
Download vCards to store contacts	❌	✅
Strip inline embedded images	❌	✅
Collapse threads to 'Read More'	❌	✅

Requirements¶

Requirement	Detail
Odoo	v8 > v20
Odoo deployment	Online (Custom Plan), Odoo.sh, on-premise (Community or Enterprise)
Outlook	Classic desktop (Windows & Mac), New Outlook, Outlook Web (OWA), or Outlook on Android / iOS
Microsoft 365	Any plan that supports add-ins (Business Basic and above)
Odoo API key	Generated in your Odoo user settings — see Step 1 in the Install Guide
Licence	Provided by Open User Systems — activated automatically on login

Compatibility Reference¶

Platform	Supported
Odoo v8 > v20	✅
JSON-RPC API (v8-v18), JSON-2 (v19+)	✅
Odoo Online (Custom Plan)	✅
Odoo.sh	✅
On-premise — Community	✅
On-premise — Enterprise	✅
Outlook Classic (Windows)	✅
Outlook Classic (Mac 2016+)	✅
New Outlook (Windows & Mac)	✅
Outlook Web (OWA)	✅
Outlook Mobile Android	✅
Outlook Mobile iOS	✅